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Clever Girl Brands

Clever Girl Brands

Creative Direct To Consumer Product Brands

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Job Application – Customer Service – General Administrative Assistant

About Us: We are a small business primarily engaged in selling products via ecommerce. We are seeking to hire a customer service representative. This position can grow into long term, stable, employment.

The job entails a variety of tasks and we’re looking for an amazing, experienced person with a lot of resourcefulness. You will be responsible for:

  • Communicating with customers via live chat, email and limited telephone contact
  • Adding products to the website, processing orders and following up with customers and vendors when there are issues
  • Monitoring social media comments and messages for customer service issues, responding proactively
  • Managing customer returns and refunds processing
  • Pinning products to pinterest and other limited social media posting
  • Communicating with other employees for custom orders from customers

You must be a problem solver, a strategic thinker, incredibly resourceful and capable of research to handle this position. For example, if we use a term you don’t understand are you going to look it up in Google or ask us what it means? If you’ve done really great work in a previous job, let us know in the comments below.

We are looking for someone with the following experience:

Requirements:

  • Microsoft Excel
  • Google Spreadsheets
  • Independent learner
  • Customer Service or Support Background
  • Excellent written and verbal communication skills
  • Attention to detail
  • Problem solver
  • Will need to work a minimum of 2 hours during the workday in the USA.

Bonus Skills:

  • Basecamp
  • Helpdesk Software (we use Kayako)
  • Telephone skills

You can work from home, with a flexible schedule Please apply using the form below: If you cannot view the form below, click here to open the form.

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Product Development


We like to make the kinds of gifts that make people squeal with delight. We love dreaming up fresh, innovative product development ideas and leveraging our infrastructure to bring them to life. Whether it’s sewn products, accessories or just cool useful stuff, we are truly passionate about product development.

Manufacturing


We have traveled the globe to assemble an established base of manufacturers in the United States, India, China, Pakistan, Hong Kong, Taiwan and Vietnam. Clever Girl Brands leverages a global manufacturing and sourcing network to bring products to market efficiently and affordably. Whether we’re looking through hundreds of lace patterns in a tiny showroom in Hong Kong, or transporting one of a kind vintage pieces across the globe, we have global sourcing and manufacturing resources.

Retail Strategy


We’ve gotten pretty skilled at bringing ecommerce concepts to life. With a collection of online retail outlets, Clever Girl Brands can leverage our in-house retail prowess to provide retail exposure for new products and brands.

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